Communication Skills
-
Presentation Skills
A presentation is any form of communication which can be adapted to various speaking situations, such as talking to a group, addressing a meeting or briefing a team. Precisely the reason why employees need to be equipped to handle any form of mass communication which is about Presentation Skills. Presenting information clearly and effectively is the key skill to get messages or opinion across and, today, presentation skills are required in almost every field.
1 -
Business Communication
A company's most valuable assets are its people, who can become more productive & reliable with awareness to communication. A subset of this Business Communication session is interpersonal skills or the ability to relate well with peers, management, company stakeholders, clients and suppliers.
2 -
Communication Skills Using TA
Having constructive relationships with customers, clients and colleagues is important if we are to achieve successful outcomes in business. In fact, research has shown that relationships at work are the most significant factor in determining levels of satisfaction. Hence, an ability to build and maintain effective relationships is imperative to successful management and to high performance.
3 -
Interpersonal Skills
Interpersonal skills, also known as people skills or social skills, refer to the abilities and behaviors individuals use to interact effectively with others. These skills are crucial in personal and professional settings, as they contribute to successful communication, collaboration, and relationship-building.
4 -
Communication Skills Using EI
Communication skills and Emotional Intelligence (EI) are closely linked, as emotional intelligence involves the ability to recognize, understand, manage, and effectively use one's own emotions, as well as those of others.
5 -
Influencing Skills
How we interact and communicate with others is essential in determining how healthy our relationships will be, at work and socially. Building our interpersonal skills can, undoubtedly, improve our relationships. In the workplace, having good ‘people skills’ is seen as a cornerstone of business success. Interpersonal skills are often referred to as ‘people skills’ because those that have mastered the art are able to relate well to other people and often do well in their careers because of this.
6 -
Conflict Management & Resolution
Conflict management and resolution involve the processes and strategies employed to handle disagreements and disputes effectively. This critical skill set is essential in various contexts, including workplaces, interpersonal relationships, and community settings. The approach to conflict resolution typically emphasizes open communication, active listening, and maintaining a calm and constructive atmosphere.
7 -
Telephone & E-Mail Etiquette
Effective telephone and email etiquette are essential components of professional communication, influencing the perception individuals have of an organization or an individual. When it comes to telephone communication, it is crucial to answer calls promptly, identify oneself clearly, and maintain a courteous and professional tone throughout the conversation.
8
Soft Skills
-
Leadership Development
The role as a leader may be well-defined and include leadership authority and power, such as a manager or executive officer, or it may be loosely defined, such as a team leader who has little official authority but has the responsibilities to get the job done. that is conducive to a positive working atmosphere.
1 -
Selling Skills
Selling skills, often considered a subset of interpersonal and communication skills, encompass a range of soft skills essential for success in sales and business. These skills go beyond product knowledge and involve the ability to build relationships, communicate persuasively, and understand the needs of clients.
2 -
Etiquette & Grooming
Through this Professional Business and Corporate Etiquette Training Course, one will be enabled to know how to carry one’s self confidently and in a correct professional manner in the business world and in your day to day personal life at all times. This training course gives participants the skills to have leverage on career opportunities and personal growth, to be noticed & recognized for professionalism.
3 -
Business Etiquette
Business etiquette helps master potentially delicate moments. The right formal behaviour may also support career growth or the reputation of the organization. Etiquette rules might indicate ways to start and end conversations, dress-up for different occasions, introduce guests to others, dining manners, and so on. The person who can engage in conversation and get along with others in ways that construct trust and respect will certainly win people and business deals.
4 -
Team Building
Every organization’s success depends on its teams. The success of a team in turn depends on inputs, efforts and contribution from each of the team members. An effective, high-performing team produces first-rate results, exhibiting accountability, purpose, cohesiveness, and collaboration.
5 -
Influencing Skills
How we interact and communicate with others is essential in determining how healthy our relationships will be, at work and socially. Building our interpersonal skills can, undoubtedly, improve our relationships. In the workplace, having good ‘people skills’ is seen as a cornerstone of business success. Interpersonal skills are often referred to as ‘people skills’ because those that have mastered the art are able to relate well to other people and often do well in their careers because of this.
6 -
Time Management
Time management is a critical soft skill that plays a pivotal role in personal and professional success. It involves the ability to prioritize tasks, set goals, and allocate time effectively to maximize productivity. Successful individuals with strong time management skills can balance competing demands and deadlines, ensuring that they meet their responsibilities in an organized and efficient manner.
7 -
Customer Service
In today’s highly competitive world, where many organisations offer similar products and services, the distinguishing difference and therefore competitive edge comes from an organisations’ ability to deliver a holistic level of exceptional customer care. This is best achieved through customer service training courses.
8 -
Problem Solving & Decision Making
The speed of change in the business world is so rapid that it drives the need for organisations to continually adapt, improve and find enhanced ways of delivering a service or product. This makes the ability to solve problems and make better, more informed decisions, critical to business success.
9
Communication Crafting
-
Business English
When crafting written communication, attention to detail is crucial. This includes proper grammar, spelling, and punctuation, as errors can undermine the professionalism of the message. Business professionals often need to tailor their language to suit the context and audience, avoiding jargon or overly technical terms that might be unclear to those outside their field.
1 -
Business Writing
The secret to being an able business writer is the ability to refine complex ideas and express them concisely. The aim of this workshop is to give you the tools and techniques you need to write clear, concise and readable business documents that give your readers a favourable impression of you and your organisation.
2 -
Accent Neutralization
Accent neutralization is a valuable communication skill that involves modifying one's accent to ensure clear and effective verbal communication, especially in diverse and global professional environments. The goal is not to eliminate an accent entirely but to enhance intelligibility and reduce potential barriers to understanding. This skill is particularly important in multicultural workplaces where individuals with various linguistic backgrounds collaborate.
3 -
Corporate Story Telling
Corporate storytelling is a powerful communication tool that enables businesses to convey their values, brand identity, and objectives in a compelling and relatable manner. Crafting a narrative that resonates with employees, customers, and stakeholders is an art that involves blending facts and emotions.
4 -
Assertiveness Capability
Assertiveness is a valuable communication capability that empowers individuals to express their thoughts, needs, and opinions with clarity and confidence, while also respecting the rights and perspectives of others. Crafted communication in assertiveness involves striking a balance between being firm and respectful.
5 -
Voice & Speech Modulation
In the realm of effective communication, voice and speech modulation play pivotal roles, influencing the impact and clarity of one's message. The art of modulation involves varying the pitch, tone, pace, and volume of one's voice to convey emotions, emphasize key points, and maintain engagement.
6 -
Global English Grammar Enhancement
English may not be the most spoken language in the world, but it is the official language in a large number of countries. It is the largest spoken commercial language in the world. English is the dominant business language and it has become almost a necessity for people to speak English fluently. Its importance in the global market place therefore cannot be understated, learning English really can change lives.
7 -
Decision & Speech Enhancement
Effective decision-making and speech enhancement are crucial components of skilled communication in various contexts, especially in professional settings. Crafting a persuasive and influential speech often involves a strategic decision-making process to determine the key points, structure, and overall message. Decision-making in speech crafting requires a thorough understanding of the audience, the purpose of the speech, and the desired outcome.
8